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Customer Service: Sassy Assy strives to provide you with the best customer service possible. If you have a problem or question you can send us an e-mail to: sassyassyorders@yahoo.com. We will do our best to send you a quick reply (usually in 24 hrs Monday to Friday). If you need an immediate response then please feel free to contact us at 973-491-2625 Monday to Friday 10 am to 6 pm EST. Sassy Assy Return Policy: If you are not completely satisfied with a product you may return it FOR STORE CREDIT in its original condition, hang tags connected, hygienic liner in place, not worn, washed or stained for a full 14 days from the date of delivery We will issue you a store credit less the shipping fee paid. Please note due to hygienic reasons thong and tonga bottoms and undies are not returnable. If you have a product that you wish to return please follow these three easy steps. 1) Contact our customer-service department to request a Return Authorization Number by e-mail at sassyassyorders@yahoo.com or call us at 973-491-2625 . Write or state your order number (found on your invoice), the item/s you are returning and the reason why (i.e. did not like, damage etc.). We will then give you, or e-mail you a return authorization number. 2) Ship your item/s to: Sassy Assy Jeans C/O: Returns (WRITE YOUR RETURN AUTHORIZATION NUMBER HERE) 652 Ramsey Ave. Hillside, New Jersey, 07205 3) ALL RETURNS MUST BE SHIPPED WITH IN 14 DAYS FROM THE DATE OF DELIVERY. PACKAGES MUST ALSO INCLUDE A DELIVERY CONFIRMATION OR TRACKING RECEIPT IN ORDER THAT WE CAN VERIFY THAT THE ITEM WAS SHIPPED TO US. Upon receipt of the item/s, we will e-mail you a code that you can use on your next purchase. NOTE: Items returned without an authorization may be returned at our discretion. In addition items returned without following the proper return procedures as outlined above are subject to an additional handling and restocking fee of 20%. We ask customers to follow the guidelines to ensure quick efficient and timely processing of your return and exchanges. Sassy Assy Exchange Policy: If you would like to exchange a product due to fit or for any other reason you may return it to us (in its original condition, not washed or soiled) for an exchange for a full 14 days from the date of delivery. Please note due to hygienic reasons we do not offer exchanges on bottoms. Exchanges are subject to a reshipping fee of $5.00 domestic and $13-$15 for International If you have a product that you wish to exchange please follow these three easy steps. 1) Contact our customer-service department to request a Exchange Authorization Number e-mail at:sassyassyorders@yahoo.com or call us 973-491-2625 Write or state your order number (found on your invoice), the item/s you are exchanging and the size or product you would like to exchange for. We will then give you, or e-mail you an exchange authorization number. 2) Return item/s to: Sassy Assy Jeans C/O: Exchanges (WRITE YOUR EXCHANGE AUTHORIZATION NUMBER HERE) 652 Ramsey Ave Newark, New Jersey, 07205 3) ALL EXCHANGES MUST BE SHIPPED WITH IN 14 DAYS FROM THE DATE OF DELIVERY. ALL EXCHANGE PACKAGES MUST INCLUDE A DELIVERY CONFIRMATION RECEIPT OR TRACKING IN ORDER THAT WE CAN VERIFY THAT THE ITEM WAS SHIPPED TO US. Upon receipt of the item/s, we will promptly exchange and reship your product/s and charge your account for the $5.00 reshipping costs. Out-of-Stock Orders: Sassy Assy always strives to keep all material used in the manufacture of our clothing in stock. Nevertheless, because of the made to order nature of our clothing items we will occasionally run out certain colors of material. If we receive an order and we don't have the material available, we will inform you by e-mail and give you the date when it will be shipped. If the time of arrival does not meet with your satisfaction you can then select an item that is in stock or cancel the order. If you ordered multiple items and 1 or more of the items you ordered are available we will ship those items to you and adjust your invoice removing the item/s that were not shipped and only charging you for what was shipped. |
